TERMS & CONDITIONS
By accepting our terms and conditions, you are confirmed to be a verified customer of K&K Food Products.
Please read the following Terms & Conditions:
1. PLACING ORDERS
By placing an order with us via our website, the customer is agreeing to contract with us based on these terms and conditions.
We may limit the quantities of goods supplied to any customer.
In the event of the non-availability of any goods that you try to order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.
2. BUYING PRODUCTS
All purchases made on this website are governed by these Terms and Conditions.
We reserve the complete authority to amend these terms and conditions at any time and disputes related to the same are prohibited. The Terms and Conditions governing any purchase will be those in effect at the date and time of your order. The date when the most recent changes were made to these terms and conditions, will be mentioned on our website. If you order goods after we have published any changes, you will be bound by those changes. It’s the customer’s sole responsibility to read and understand these precise terms and conditions before making a purchase.
We will send a confirmation e-mail as soon as possible to the e-mail address you’ve provided us, to confirm the receipt of your order. Products will be supplied to you by us by these Terms and Conditions. We will accept your order upon the dispatch of the product(s) ordered and the purchase contract will be made at this point.
3. PRICE AND AVAILABILITY OF PRODUCTS
Prices may change from time to time without prior notice. The Customer must ensure the price and availability at the time of ordering. Product prices and descriptions are shown on the website should only be used just as guidance and K&K Food Products reserves the authority to change them without any notice.
4. DELIVERY OF PRODUCTS
The ordered products will be delivered to the address that the customer has confirmed at the time of checkout. It is the customer’s responsibility to ensure the availability of an appropriate person to receive the delivery at the address specified, throughout the agreed date and time.
We are currently delivering the products on our vehicle in a Door-to-Door Delivery manner, for providing the best customer experience. We will be sending you an email containing the delivery date and time. If under any circumstances, you remain absent for your delivery, and if the product(s) happens to be damaged or returned, we are empowered to charge you in the full amount of the ordered items and the delivery expenses.
5. PAYMENT METHODS
Payment can be completed by PayPal only.
6. RETURN POLICY
The customer must notify the customer care immediately within 2hrs of delivery if he/she wants to claim for shortages, damages, or wrong products. In case of complaints regarding special products like frozen items, the customer must inform the customer care immediately in not more than 30 minutes from the time of taking delivery.
It is the responsibility of the customer to bear the charges of returning the items unless it is a fault from our side. Kindly refer to the “Delivery Information” section for more details regarding the same.
7. PRODUCT IMAGES
The product images and the descriptions used throughout the site are meant for illustration purposes only. The actual product may slightly differ on occasion, from what is shown on the website. Even though we put through utmost care into the preparation of summaries and try our best to make them as accurate as possible, it is recommended that you should read the details on the product packaging or label before using them.
The products and their ingredients are subject to vary. If at all you want to know the exact information regarding the ingredients, you should communicate with the product manufacturer, whose contact details will be available on the label or packaging. Therefore, K&K Food Products will not take liability for any incorrect information provided.
The data provided on our website is for personal use only. It should not be reproduced in any way whatsoever without K&K’s prior consent, nor proper acknowledgment.
8. PRODUCT WEIGHTS
The net weight of the product is as in the product title. There may slight variation in the actual weight of some products. The exact weight of fruits & veggies may not be exact all the time.
9. AVAILABILITY OF SERVICE
The service will be unavailable at the time of the maintenance of the website. Although we inform the customers in advance but still this cannot be guaranteed
10. CUSTOMER COMPLAINTS
You can contact us through the email address provided in the “Contact Us” section of our website if you have any inquiries or complaints or any comments on or about our website.
11. LOGIN CREDENTIALS AND SECURITY
You will be receiving a password at the time of your registration. It is your responsibility to maintain the confidentiality of your account, its password, and all the activities occurring under your account. K&K will not be liable to any person or authority for any loss or damage arising as a result of your failure to protect your account or password.